Warranty policy - holora.xyz

1. Warranty Coverage

At Holora.xyz, we offer warranties on certain products sold through our website. The warranty covers manufacturing defects, material flaws, and workmanship issues that are found within a specified time frame from the date of purchase.

Products Covered by Warranty:

Wedding Decorations
Party Favors
Wedding Attire & Accessories
Personalized Gifts
Event Decor & Rental Items
Any other products that specify a warranty on their product page

Warranty Period:
The warranty period varies by product category. Please refer to the individual product pages for specific details on the warranty duration, which typically ranges from 30 days to 12 months from the purchase date.

2. Warranty Exclusions

The following conditions are not covered under our warranty:

Damage caused by misuse, accidents, or neglect.
Normal wear and tear.
Products that have been altered, repaired, or modified by someone other than authorized personnel.
Products that are damaged during transportation due to improper handling by the carrier (please contact the shipping carrier directly for claims).
Products purchased from third-party resellers (warranty applies only to items purchased directly from Holora.xyz).

3. How to Make a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow the steps below:

Contact Us:
Email us at admin@holora.xyz with the following information:
- Your full name
- Order number (provided at checkout)
- Product name and description of the defect or issue
- Photos or videos of the issue (if applicable)
Review Process:
Once we receive your claim, our customer support team will review your request. We may reach out to you for additional information or clarification.
Resolution:
If your claim is approved, we will offer one of the following solutions:
- Repair: We will arrange for the repair of the defective product at no extra cost.
- Replacement: We will send you a replacement of the same or equivalent item.
- Refund: If the product is not repairable or replaceable, we will issue a full refund, provided the item is returned in its original condition.

Please allow up to 7 business days for processing your warranty claim. In some cases, additional time may be required depending on the complexity of the issue.

4. Return and Shipping Policy for Warranty Claims

Return Process:
If a return is necessary, we will provide a return label for you. Please ensure the product is properly packed to prevent any damage during transit.
Shipping Costs:
For valid warranty claims, Holora.xyz will cover the cost of return shipping (within [Insert country/region]). Customers are responsible for shipping costs for items returned outside of the warranty coverage area.

5. Additional Information

Product Registration:
To make the warranty process easier and ensure your product is covered, we recommend registering your product on our website within 30 days of purchase.
Legal Rights:
This warranty gives you specific legal rights. You may also have other rights that vary by region or jurisdiction.